Whats's the best way to contact?
We believe in customer loyalty, and will do everything we can to ensure you have an awesome experience when you contact us. The best way to get a hold of us is via email – firstname.lastname@example.org or phone at +91 9352717845. You can also track us down socially at our Twitter, Facebook, Instagram, and Tumblr accounts.
How is handmade paper made?
We use only paper made from 100 percent recycled materials. The paper is 100 percent cotton rag, waste cotton from a t-shirt factory. Fabric scraps are shredded with a cutting machine and mixed with water until the slurry mixture resembles potato soup in appearance and texture. The slurry is ladled onto a screen with a framed edge so that the paper/water slurry will not spill. The water sinks through the screen mesh, leaving only a cotton sheet. This is hung up to dry and cut to size. Some papers have other fibbers pressed in, such as flowers, straw or herbs. The imprint of the screen is clearly visible on the paper.
Is the paper acid-free?
Yes, it is. This particular paper recipe is over 2000 years old and surviving examples of this kind of paper date from several hundred years ago. It is the same paper that Shakespeare used to record his sonnets, that da Vinci used to write his treatises and that the US Constitution is written on.
Can i get lined paper in my journal?
What inks can be used on the paper?
You can use any inks that you would use on "normal" paper. Some of our customers use water colours on our handmade paper with no problems. Most artists, though, recommend 60 weight papers for that. Ours is the standard 25 weight paper, about the same thickness you find in most copy machine paper.
Where do we ship?
We ship anywhere in the world that has an address. You can order confidently with the assurance that we will do our best to make sure to get your goods to you as soon as possible. However, we don’t drive the delivery truck, so we can’t guarantee delivery times. When we do ship your item, you will receive and email along with a tracking number. If you have any questions or concerns about your shipping status, please contact us.
How can i pay?
We accept credit card payments through our website from Visa, MasterCard, American Express, and Discover. We accept PayPal as well, but you do not need a PayPal account to purchase a product. Please note that your information is private, and we use a SSL/PCI compliant system.
I've made a purchase, Now what?
Congratulations! The inseparable bond you will have with your SFW. product will begin in only a few days. As long as the products you’ve ordered are in stock, they will be packed up and shipped as quickly as possible (As per quantity of order). If you believe you entered an incorrect address, contact us immediately and we will do our best to resolve the issue. Also, log in to your account on our website to see the status of your purchase in real time.
How much does shipping cost?
It really depends on where you live. Most domestic customers (India) can expect to pay between $12 – $30 in shipping. International buyers can expect to pay $35 – $75 in shipping. When your package is shipped, we will email you the tracking number.
Why did i receive a bill for Duties/Taxes/Fees?
Some international shipments may require duties, taxes, and fees. We recommend that you contact your local customs office before shipping internationally for additional information on any additional fees that may be levied by your country.
Is There anything i need to know about the leather?
Our Grand Series bags & Journals are handmade from all natural full-grain leather and conditioned with a natural leather conditioner. These bags may vary slightly in color from each other; no two bags & Diaries are identical. Grand Series bags & journals may also vary slightly in colour from the picture listed on our website.
What is your refund and returns policy?
- Yes you can return & get refund or exchange but the product Original, unused condition: Exchange or full refund but within 20 Days of order received.
- For damage & defected order you can mail us within 20 days with photographs’.
- You need to contact us on our email email@example.com. within 2 days of receiving the order